Coronavirus Disease (COVID-19)

Updates Effective January 4, 2021 – Stay tuned for further updates

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ELECTIVE SURGERIES AND PROCEDURES Effective January 4, 2021

Northern Regional Hospital, like other hospitals across the region and country, is experiencing unparalleled inpatient admissions. To maintain the safest and highest quality of care amongst this surge of patients, for both COVID and non-COVID patients, Northern announced today it will once again temporarily suspend some elective surgeries and procedures starting January 4.  Patients affected by this change in service have or will soon be contacted directly. This action will help ensure adequate staffing levels during this high census period and reevaluated on an ongoing basis

COVID-19 TEST SITE - NOW OPEN

Northern Regional Hospital announced today that COVID-19 tests are now available at their outreach laboratory located at 810 Worth Street, across from the hospital’s emergency department. Currently, the collection site is open for walk-ins from 7:00am until 11:00am, Monday – Friday. The site is for the collection of specimens only and is not a clinic to be evaluated by a physician. Patients may come for a COVID-19 test, with or without symptoms. This test is not an antibody test, nor is it a rapid (45-minute) test. The return of test results is averaging 3-5 days. In addition to walk-ins, Northern is utilizing the outreach location to test pre-surgical patients and those sent from other area medical clinics who may be out of test kits. Insurance is accepted and there are options available for those without insurance.  We do ask for anyone with symptoms of COVID-19 to call the number on the door when you arrive and someone will instruct you on entering the office. The Northern Outreach Laboratory is located at 810 Worth Street in Mount Airy, across the street from the Northern Regional Hospital Emergency Department. The office is next door to Affordable Wellness. 
 
 

PUBLIC ENTRANCES Effective 8/3/20 

Three of the four public entrances to Northern Regional Hospital are now open. The Emergency Room entrance is open as always, 7 days a week, 24 hours a day. This is the preferred entrance for those seeking emergency care and treatment. The hospital's Main Entrance (white awning) is open daily from 5:30am until 9:00pm. The Surgery Center Entrance is open daily from 5:30am until 9:00pm. This entrance is located in the main parking lot of NRH and is the preferred entrance for those seeking outpatient care such as Imaging, Radiology, Lab, Surgery, Pre-Op, among other services. All visitors are also welcome to enter here. Anyone entering at these three locations will be screened upon entry for signs/symptoms of COVID-19, will be checked for a fever, and asked to wear a mask before entering. Visitors may wear their own masks. 

 

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UPDATED VISITOR GUIDELINES Updated July 1, 2020
Northern Regional Hospital (NRH) will allow one visitor per patient. Visitor must be immediate family or a designated caregiver, and must be healthy (no cough, fever, or flu-like symptoms). Visitors under the age of 18 will not be permitted at this time. Please note age restrictions do not apply to anyone seeking medical care. Screening of all visitors and outpatients prior to entry to hospital facilities for symptoms and fever will continue until further notice. Restriction of all visitors remains in effect for the Northern Skilled Nursing Center until further notice.


REQUESTS FOR MEDICAL RECORDS Updated 3/20/20

Health Information Management (HIM) department will be closed to the public effective 4:30 pm, March 20, 2020 until further notice.  Patients who need copies of their medical records may obtain them by:
  • Login to My Northern Chart (www.mynorthernchart.com) – if you have difficulty getting into My Northern Chart, please contact 336-719-7000 ask for extension 5089. Monday – Friday, 8:00am– 4:30pm.
  • You may call 336-719-7006 to request copies be mailed to your home, using the last address that we have on file at Northern Regional Hospital.   If you go to voicemail, please leave your name, date of birth and the specific information needed. Monday – Friday, 8:00am  – 4:30pm.
  • If you need information for your next physician appointment – HIM will fax the information to your provider's office. Once again please call and leave your name, date of birth, and the specific information, the first and last name of your provider, and the office phone number if you have it. 

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NRH VOLUNTEERS Updated 3/13/20

Effective March 13, 2020, Northern Regional Hospital has temporarily suspended the use of its Volunteer Services program. We look forward to welcoming our valued volunteers back into our facilities once all restrictions are lifted.

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VENDORS Updated 3/13/20 
Effective March 13, 2020, vendors whose physical presence is not required at Northern Regional Hospital or any of its offsite clinics, are asked to conduct business via phone or e-mail as necessary until further notice.  


 
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SURGICAL MASKS

Visitors or guests in need of a surgical mask may ask a staff member at a Nursing Station or Check-In/Registration Desk. All visitors and guests are asked to wear a face mask while in any NRH facilities. Cloth masks are acceptable for visitors and guests.

 

 https://mcusercontent.com/68cd29421f2bda0e640fc2c80/images/40d81422-3525-4a3a-bfb3-9e235db5e1ca.pngWHAT YOU NEED TO KNOW

Patients without symptoms: Currently, the CDC does not recommend screening for patients without symptoms and therefore we are not offering this type of screening.

Patients with symptoms (cough, fever, shortness of breath): If experiencing mild symptoms, you are encouraged to stay home and limit interactions with others. If you are experiencing symptoms of respiratory illness, fever, or cough, you may call your primary care provider or the North Carolina COVID Call Center at 866-462-3821 to discuss your symptoms. If you are experiencing a medical emergency, call 9-1-1 and inform them you may be experiencing symptoms of COVID-19. As per CDC recommendations, we are not screening patients without symptoms.

Northern is equipped as recommended by the CDC and is prepared to care for patients who may present with suspected COVID-19 as needed. For the latest news and information on COVID-19, visit www.cdc.gov.

What you need to know about Coronavirus Disease 2019 (English)

Lo que necesita saber sobre la enfermedad del coronavirus 2019 (Espanol)

Standards precautions are the best measures to protect yourself from COVID-19 or any other infections, diseases, and viruses such as cold and flu. WASHING YOUR HANDS remains the number one way to prevent the spread of infections!

If you may have been exposed to COVID-19 and feel sick:

  • Stay home and avoid contact with others. Do not go to work, school, or daycare.
  • Seek medical care right away. Before you go to the doctor's office, emergency room or urgent care, call ahead and tell them about your recent travel, exposure, and your symptoms.
  • Don't travel while sick.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Throw tissue in the trash.
  • Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.

Think you may have symptoms of COVID-19? Visit our COVID-19 Symptom Checker.

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