Northern Regional Hospital is prepared to serve our communities during this coronavirus pandemic.
Click here for the latest updates from Northern Regional Hospital, including restrictions.

Coronavirus Disease (COVID-19)

Updates Effective August 7, 2020 – Stay tuned for further updates

COVID-19 TEST SITE - NOW OPEN
Northern Regional Hospital announced today that COVID-19 tests are now available at their outreach laboratory located at 810 Worth Street, across from the hospital’s emergency department. Currently, the collection site is open for walk-ins from 7:00am until 11:00am, Monday – Friday. The site is for the collection of specimens only and is not a clinic to be evaluated by a physician. Patients may come for a COVID-19 test, with or without symptoms. This test is not an antibody test, nor is it a rapid (45-minute) test. The return of test results is averaging 3-5 days. In addition to walk-ins, Northern is utilizing the outreach location to test pre-surgical patients and those sent from other area medical clinics who may be out of test kits. Insurance is accepted and there are options available for those without insurance.  We do ask for anyone with symptoms of COVID-19 to call the number on the door when you arrive and someone will instruct you on entering the office. The Northern Outreach Laboratory is located at 810 Worth Street in Mount Airy, across the street from the Northern Regional Hospital Emergency Department. The office is next door to Affordable Wellness. 
 
COVID Test Site Frequently Asked Questions:
 
How and when will I get results?
COVID-19 lab tests are sent to LabCorp, which may return results within 3-5 days. You will receive a phone call only if your test results are positive. Please do not call our centers for test results, as results will be communicated to you as soon as they are completed via MyNorthernChart (Patient Portal).

You may access your results online two different ways:
  1. Accessing the Northern Regional Patient Portal at mynorthernchart.com website using the email address you provided at check in. If you have issues logging into your Patient Portal, please call (336)719-7300.  and/or
  2. Create an account for the LabCorp Patient Portal at patient.labcorp.com. LabCorp will send you an email when your test results are completed at which point you can login to review.
What type of test is performed?
NRH performs a PCR test, which tests for active infections only. We do not administer antibody tests, which indicate whether the patient has been infected in the past.

How is my sample for testing collected?
We collect nasal secretions by inserting the swab into your nostril approximately 1 inch into the nasal passage (midway) with the most visible drainage or the nostril that is most congested if drainage is not present. The swab is rotated several times, removed gently and this process is repeated on the other side.

Is there an out-of-pocket cost?
Patients should not have any out-of-pocket costs. If you have health insurance, you must bring your card with you to the test site. If you do not have insurance, we will ask you for your state ID to submit the cost of your test to the federal program for the uninsured.

Do I need an appointment?
No, we accept walk-ins.

 

RESUMPTION OF CARE PLAN Effective 5/1/20
The NRH Medical Executive Committee and Hospital Leadership have approved a “Resumption of Services and Restrictions Phase Out plan beginning May 1, 2020. Considerations used in determining phases and target dates include current low incidence and trends for confirmed COVID-19 cases in the NRH service area, availability and adequate supply of PPE, availability and adequate numbers of medical, clinical, and support staff, adequate number of ventilators and level of other appropriate supplies, facility considerations such as social distancing controls and visitor restrictions, along with guidance from state and federal agencies. These considerations will be continually monitored and reevaluated by the MEC and Leadership Team with adjustments to phases and dates as necessary in the event of a spike in positive COVID-19 cases and state/federal directives.
 

PUBLIC ENTRANCES Effective 8/3/20 

Three of the four public entrances to Northern Regional Hospital are now open. The Emergency Room entrance is open as always, 7 days a week, 24 hours a day. This is the preferred entrance for those seeking emergency care and treatment. The hospital's Main Entrance (white awning) is open daily from 5:30am until 9:00pm. The Surgery Center Entrance is open daily from 5:30am until 9:00pm. This entrance is located in the main parking lot of NRH and is the preferred entrance for those seeking outpatient care such as Imaging, Radiology, Lab, Surgery, Pre-Op, among other services. All visitors are also welcome to enter here. Anyone entering at these three locations will be screened upon entry for signs/symptoms of COVID-19, will be checked for a fever, and asked to wear a mask before entering. Visitors may wear their own masks. 

 

https://mcusercontent.com/68cd29421f2bda0e640fc2c80/images/03d9166a-63ae-433a-b634-7e66d7e3e641.png

UPDATED VISITOR GUIDELINES Updated July 1, 2020

Northern Regional Hospital (NRH) will allow one visitor per patient. Visitor must be immediate family or a designated caregiver, and must be healthy (no cough, fever, or flu-like symptoms). Visitors under the age of 18 will not be permitted at this time. Please note age restrictions do not apply to anyone seeking medical care. Screening of all visitors and outpatients prior to entry to hospital facilities for symptoms and fever will continue until further notice. Restriction of all visitors remains in effect for the Northern Skilled Nursing Center until further notice.

https://mcusercontent.com/68cd29421f2bda0e640fc2c80/images/10cfe686-d3d6-4036-8311-d7eea475a472.png

 RESUMPTION OF ELECTIVE SURGERIES AND PROCEDURES Effective May 1, 2020

Consistent with federal guidelines, Northern Regional Hospital will resume select patient-care services, including elective surgeries and procedures, beginning May 1, 2020.
 


REQUESTS FOR MEDICAL RECORDS Updated 3/20/20

Health Information Management (HIM) department will be closed to the public effective 4:30 pm, March 20, 2020 until further notice.  Patients who need copies of their medical records may obtain them by:
  • Login to My Northern Chart (www.mynorthernchart.com) – if you have difficulty getting into My Northern Chart, please contact 336-719-7000 ask for extension 5089. Monday – Friday, 8:00am– 4:30pm.
  • You may call 336-719-7006 to request copies be mailed to your home, using the last address that we have on file at Northern Regional Hospital.   If you go to voicemail, please leave your name, date of birth and the specific information needed. Monday – Friday, 8:00am  – 4:30pm.
  • If you need information for your next physician appointment – HIM will fax the information to your provider's office. Once again please call and leave your name, date of birth, and the specific information, the first and last name of your provider, and the office phone number if you have it. 

https://mcusercontent.com/68cd29421f2bda0e640fc2c80/images/9a614e7c-9bf3-4478-a7fd-5043a8f50395.png

NRH VOLUNTEERS Updated 3/13/20

Effective March 13, 2020, Northern Regional Hospital has temporarily suspended the use of its Volunteer Services program. We look forward to welcoming our valued volunteers back into our facilities once all restrictions are lifted.

https://mcusercontent.com/68cd29421f2bda0e640fc2c80/images/4b8d7419-9585-4d74-b01c-d1498e630a19.png

VENDORS Updated 3/13/20 
Effective March 13, 2020, vendors whose physical presence is not required at Northern Regional Hospital or any of its offsite clinics, are asked to conduct business via phone or e-mail as necessary until further notice.  


 
 https://mcusercontent.com/68cd29421f2bda0e640fc2c80/images/e709bb40-47c5-4ac9-9323-c5545f077cd6.png
SURGICAL MASKS

Visitors or guests in need of a surgical mask may ask a staff member at a Nursing Station or Check-In/Registration Desk. All visitors and guests are asked to wear a face mask while in any NRH facilities. Cloth masks are acceptable for visitors and guests.

 

 https://mcusercontent.com/68cd29421f2bda0e640fc2c80/images/40d81422-3525-4a3a-bfb3-9e235db5e1ca.pngWHAT YOU NEED TO KNOW

Patients without symptoms: Currently, the CDC does not recommend screening for patients without symptoms and therefore we are not offering this type of screening.

Patients with symptoms (cough, fever, shortness of breath): If experiencing mild symptoms, you are encouraged to stay home and limit interactions with others. If you are experiencing symptoms of respiratory illness, fever, or cough, you may call your primary care provider or the North Carolina COVID Call Center at 866-462-3821 to discuss your symptoms. If you are experiencing a medical emergency, call 9-1-1 and inform them you may be experiencing symptoms of COVID-19. As per CDC recommendations, we are not screening patients without symptoms.

Northern is equipped as recommended by the CDC and is prepared to care for patients who may present with suspected COVID-19 as needed. For the latest news and information on COVID-19, visit www.cdc.gov.

What you need to know about Coronavirus Disease 2019 (English)

Lo que necesita saber sobre la enfermedad del coronavirus 2019 (Espanol)

Standards precautions are the best measures to protect yourself from COVID-19 or any other infections, diseases, and viruses such as cold and flu. WASHING YOUR HANDS remains the number one way to prevent the spread of infections!

If you may have been exposed to COVID-19 and feel sick:

  • Stay home and avoid contact with others. Do not go to work, school, or daycare.
  • Seek medical care right away. Before you go to the doctor's office, emergency room or urgent care, call ahead and tell them about your recent travel, exposure, and your symptoms.
  • Don't travel while sick.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Throw tissue in the trash.
  • Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.

Think you may have symptoms of COVID-19? Visit our COVID-19 Symptom Checker.

GET IN TOUCH