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About Your Bill & Insurance 

As a courtesy to our patients, we will file all insurance plans for Emergency Department visits, Outpatient Procedures, and Inpatient Hospitalizations after your deductible and co pays are paid. You will also be responsible for any additional charges that are not covered by your insurance. Please allow 30 days to receive a statement, and note that if you have insurance, this is Not a Bill; it is only a statement. After your insurance pays, you are responsible for any remaining balance. If you would like to set up a payment arrangement or have questions about your billing statement or insurance coverage, please contact Customer Service at (336) 719-7458 or (336) 719-7459 or by email at CustomerService@nhsc.org. This office is open from 8:30 a.m. to 5:00 p.m. weekdays and is located beside the front desk at the main hospital entrance.

If you have no medical insurance we offer additional options for you to consider. Advanced Patient Advocacy is a company that partners with Northern Hospital to provide eligibility screening and enrollment services for government sponsored programs such as Medicaid. You may contact Advanced Patient Advocacy at (336) 719-7441 or (336) 719-7382. Their office is open from 7:30 a.m. to 4:30 p.m. weekdays and is located beside the front desk at the main hospital entrance

Northern Hospital of Surry County has a Financial Assistance Program (formerly Charity Care) that provides financial assistance for low income patients. This program can assist patients with current or outstanding balances. For more information or to apply for this program, please contact Customer Service at (336) 719-7458 or (336) 719-7459 or by email at CustomerService@nhsc.org. This office is open from 8:30 a.m. to 5:00 p.m. weekdays and is located beside the front desk at the main hospital entrance.

You may have associated expenses from which you will receive separate billing. The Physician, Radiologist, Pathologist, CRNA, and Anesthesiologist all do separate billing. To assist you, we have listed the most frequently requested numbers below.

Services providing a separate billing statement are:

Carolina Anesthesia Group - 877-350-3511

Mount Airy Emergency Physicians - 800-899-5757, then dial #1

Pathologists Diagnostic Services - 877-268-0376

Triad Radiology Associates - 855-735-7719
Surry County EMS - 336-783-9000


Application for Financial Assistance


Northern Hospital Introduces Patient Loan Program

Northern Hospital of Surry County now offers patients an affordable loan program to pay out-of-pocket hospital expenses, including deductibles and insurance copayments. Under the ClearBalance® consumer-friendly patient loan program, patients receive a zero-interest loan with reasonable, flexible repayment terms.

You can enroll in the ClearBalance loan program quickly and easily – no written application is required. You can add future medical bills to your balance and even consolidate balances of immediate family members into one loan. Patients can make monthly payments online, over the phone or by mail. The ClearBalance Patient Experience Center service team is available Monday through Saturday to answer questions. Call toll-free 888.334.4022.