Patients, their families, and the parents or legal guardians of the hospital's pediatric population, have the right to express their concerns regarding patient care and safety. This may be done without fear of reprisal by the hospital or compromised care now or in the future.
To report your concerns, please contact:
Northern Hospital of Surry County
Attn. Hospital Administration
830 Rockford Street
Mount Airy, North Carolina 27030
Phone: 1-336-719-7100
or
Northern Hospital's Patient Care and Services Comment Line
Phone: 1-888-665-5897 (24 hours/day) - Toll Free
Share your comments and concerns with us.
The investigation of a complaint will be initiated within 3 business days. Complaints will be handled at the receiving level and resolved at that level when appropriate.
Any complaint meeting the definition of a "grievance" as outlined by Medicare will be addressed through the hospital's formal grievance process. The grievance will be forwarded to the Quality Services office for investigation, resolution, and follow-up. A written response will be sent to the patient/family within 7 business days. The patient/family has the right to appeal any decision or actions taken, and may contact Administration if they wish to appeal.
If you have notified the hospital of your concerns about patient care and safety, but they were not resolved by the hospital, you may contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or by email at complaint@jointcommission.org.
Patients/families also have the right to address their concerns to the State Survey Agency regardless of whether or not they have used the hospital?s formal grievance process. You may contact:
Joyce W. Clark
Customer Service Outreach Coordinator
Medicare Part A Office
Durham, North Carolina 27702-3824
8:00 am - 5:00 pm (Monday - Friday)
Phone: 1-919-765-3348 |
