About Your Bill

Northern Hospital understands that health insurance and billing can be confusing.  That’s why we are here to provide assistance with your billing experience. We are committed to providing an efficient, timely and customer-friendly process. Together, we can ensure that your experience is as easy as possible.

Customer Service Office

Our Customer Service office is conveniently located within our main hospital entrance to the left of our lobby.  It is open from 8:30 am – 5:00 pm, Monday – Friday.  If you would like to contact one of our customer service representatives, they can be reached at 336-719-7458 or 336-719-7459 or by email at customerservice@nhsc.org. They will be happy to assist you with any questions you may have.

Insurance Billing

As a courtesy to our patients, we will file your current active insurance for services received at our facility.  Most insurance companies resolve their part of the bill within 60-90 days. If payment is not received in this time frame we may request your assistance in resolving the bill.  You will be responsible for any balances after insurance pays.  This will include any deductible, co-insurance, co-pays and services not covered by insurance. Click here Northern Hospital's list of participating insurance providers.

You will receive separate bills for any physicians that you helped in providing care during your service and if you were transported by ambulance.  This list of physicians may included following: Emergency Department physicians, Anesthesiologist/CRNAs, Radiologist, Pathologist, and Hospitalists.  If you have any questions regarding one of these bills you may reach their billing offices at the numbers below.

Carolina Anesthesia Group 1-877-350-3511
Hospitalists of Mount Airy 1-800-899-5757, press #1
Mount Airy Emergency Physicians  1-800-899-5757, press #1
Pathologists Diagnostic Services 1-336-783-9000
Triad Radiology Associates   1-855-735-7719
Surry County EMS 1-336-783-9000

Payment Options

We recognize that many times health care services are unexpected.  To help you take care of your bill as soon as possible, we offer several payment options.

  1. You can pay your estimated balance due at time of service.You will still be responsible for any balance due after your insurance processes. We will bill you for the balance.

  2. You may pay your bill in full when you receive your hospital statement.

  3. You may choose to set up a monthly payment plan with the hospital with 6 equal monthly payments.For this option you must pay the bill in full within 6 months.

  4. You may choose the ClearBalance Loan Program.

  5. Additonal Payment Options

Uninsured Patients

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